Customer Support
Welcome to Beatport Customer Support |
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Our most commonly accessed topics are listed below for your convenience
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Beatport has recently improved the way you receive your tracks. These changes make downloading faster and more reliable. In order to ensure that you can take full advantage of these features please be sure to update your Beatport Downloader to the latest version.
Please follow the instructions below:
- Open Downloader
- In the Dialogue box that opens click 'Yes' to agree to the update
*Please note that the outdated versions of the Downloader are no longer able to download tracks from your library*
Beginning July 1, 2008, Beatport will no longer support orders made using Maestro / SWITCH cards. During this period we will be working diligently to implement additional features to improve your shopping experience.
If you would like to continue using your Maestro / SWITCH card to make purchases on Beatport you can do so by using PayPal to checkout.
If you do not have a PayPal account you may register for one by following the steps listed below:
- Click the Sign Up link at the top of the PayPal homepage
- Select the country or region where you live from the drop-down menu
- Choose the type of account that works best for you
- Fill in account information
- You will receive an email to your PayPal registered email address
- Click the link in the PayPal Confirmation email to complete your registration
Live Chat
We are continuously striving to improve your experience with us by answering your questions as quickly and efficiently as possible. Easy access support is now available through our Live Chat program. We offer:
- English live chat - available from 8:30am to 8:30pm MST Wednesday through Saturday.
- Italian live chat - available from 3:00pm to 6:00pm CEST Wednesday through Friday.
- Spanish live chat - available from 4:00pm to 7:00pm CEST Wednesday through Friday.
- French live chat - available from 4:00pm to 7:00pm CEST Wednesday through Friday.
- German live chat - available from 4:00pm to 7:00pm CEST Wednesday and Thursday.
- Japanese live chat - available from 6:00pm to 9:00pm JST Wednesday and Thursday.
Most Popular Topics
Ask a Question
Can't find what you are looking for here or in the Knowledge Base? You may submit a general inquiry to our Support Team through the 'Ask a Question' section of our knowledge base.
If you are experiencing issues submitting an inquiry through the 'Ask a Question' page please send an email to: resetpassword@beatport.com. Be sure to note your username, registered email address, and that you are having issues contacting us.
Live Chat [BETA]
If you prefer, you can chat with one of us right now. English live chat is available from 8:30am to 8:30pm MST Wednesday through Saturday.
The Beatport Downloader allows you to download and organize your recently purchased tracks with one click. No more incomplete or lost music, easily see the status of all your downloads. Organize your music like never before through the Downloader's folder naming preferences. This feature allows for full control of how you store and search your music library. Install the application by clicking here.
Log In
- Sign in to the Beatport Downloader to access the tracks that are waiting in your queue for download.
Downloader Preferences
The 'Preferences' section allows you to specify the Preferred Columns that are displayed when viewing the tracks in your queue (Artist, Label, Format, Status, Catalogue #, etc.) You may also select from the following automated features:
- Automatically log in when the application is opened
- Automatically clear finished downloads
- Automatically close the application when selected downloads are finished
Downloading Tracks
Ready to Download:
- Select individual tracks to be downloaded at once by checking the box to the left of each track, or choose 'Select All' to download all tracks in the queue.
- Once you have selected the tracks in your queue that you wish to download, click 'Download'.
- Clicking the smaller 'Download' button in the far right-hand column next to each track allows you to download individual tracks as well.
- Clear recently downloaded tracks from your library at any time by clicking on the 'Refresh Library' button.
Re-Download:
After a track has been successfully downloaded it will be temporarily available in the 'Re-Download' tab. (Please keep in mind that our label agreements limit this redownload period to four hours). During this time feel free to reattempt the download of any track(s) that may have been damaged or cut short during delivery.
Support may also reset downloads from recent orders if they fail. Please contact us through the 'Ask a Question' section of the knowledge base. We ask that you note your order number, as well as all pertinent track information to request a reset.
Data Location
Use the 'Data Location' tab of the Beatport Downloader to specify your preferred download location and file naming.
Choose Your Folder Structure
If you prefer to save your downloaded tracks without sorting them into folders for artist, label, etc. you will want to select 'Flat.' Otherwise you can specify the folder structure by selecting one of the preset structures or creating your own 'custom' layout.
Choose your file naming
Select from one of the available naming presets, or create your own with the 'custom' option. This can be done by clicking 'custom' and using the drop down menus to specify the order in which you would like your track information to be displayed.
An example of your settings will be displayed in the file and folder preview.
Password Standards:
- Minimum of 8 characters (CaSe SeNsItIvE)
- Includes at least one letter
- Includes at least one number between 0-9
- Does not contain any spaces
Changing Your Password:
- Log in to your account
- Click on 'My Account'
- Under the Account Overview click 'Change Password'
- Enter your current password in the 'Current Password' field
- Enter your new password in the 'New Password' field
- Confirm the new password by typing it again in the 'Confirm New Password' field
- Click 'Submit'
Forgotten Username/ Password:
You may recover your username and/or password by going to the site's homepage and clicking on 'Sign In.' Afterwards, you will see a link called 'Forgot Password.' Clicking on this will take you to our password reset page. You will need to enter your default email address to proceed any further. You will then receive an email with instructions for resetting your password, which will also include your username.
Account Suspension:
Accounts with multiple failed logins will be temporarily suspended and may be forced to change passwords upon clearing. Please feel free to contact: myaccount@beatport.com, who upon verifying specific account information, will be able to remove these temporary blocks.
Your pending downloads may be located by:
- Logging into your account on Beatport
- Clicking on 'Library' located in the upper right hand corner of the page. This will display the 'Ready to Download' tab of your library on the main Beatport screen listing all available tracks for download
To download your tracks:
- Click the 'Download' button next to your selected track
- Your browser will launch a small window giving you two choices, to 'save the file' or 'open the file.' Please be sure that you 'save the file' to a location where you can keep track of it
- After a track has been successfully downloaded it will be temporarily available in the 'Re-Download' section of your library. During this time feel free to reattempt the download of any track(s) that may have been damaged during delivery
- Once the 4 hour redownload window has expired your tracks will be archived in the 'Downloaded' tab of your library. Here you may view all of your previously purchased /downloaded items
If you are experiencing problems downloading with Internet Explorer 6/8 please click here.
If you are experiencing problems downloading with Internet Explorer 7 please click here.
Downloading Tools
Beatport also offers these 2 alternate methods of delivering your tracks:
Redownloading Tracks
After a track has been successfully downloaded it will be temporarily available in the 'Re-Download' section of your library. (Please keep in mind that our label agreements limit this redownload period to four hours). During this time feel free to reattempt the download of any track(s) that may have been damaged or cut short during delivery.
Support may also reset downloads from recent orders if they fail. Please contact us through the 'Ask a Question' section of the knowledge base. We ask that you note your order number, as well as all pertinent track information to request a reset.
We do our best to provide our customers with quality music from the top dance labels around the world. We do not normalize, re-master or engineer our files in any way. The music available on our site is a true reflection of the received WAV file straight from the label. As the standards of quality differ for all labels, so will the music they produce. Releases available from mainstream artists are expected to be mastered professionally simply because they are likely to have the resources to do so. However as we continue to proudly support the music of independent artists/labels, this may not be certain. Not all masters are necessarily a fair assessment of our artists' standards, but rather the resources available in producing them.
If you believe you have discovered a faulty or mislabeled track please report the issue to us by contacting us through the 'Ask a Question' section of our knowledge base. Be sure to provide us with your username, the track name, your order number, and the track times to any distortions or skips.
A lot of our employees are DJs from all ends of the spectrum- from basement DJs, to club residents, to DJs who have toured all over the world. Even our CEO Jonas Tempel holds a residency on Saturday nights at Beta, and regularly tours with Bad Boy Bill. And those of us who don't fall into the DJ category are at the very least, electronic music aficionados. So we all know how frustrating it can be to listen to a track that you absolutely love, only to find out that it's not available in your territory.
As many of you may already know, these restrictions have always been around, but were just not as noticeable as they are today. For example, in the past when you went into a record store to buy your music you only had access to what the distributors were allowed to sell. Similarly, the agreements that we have made with our labels can limit the areas where a release may be sold if it is already available by another, more prominent label in those regions. Release dates can vary from label to label as well. Some releases that are available in all territories may not be available everywhere at the same time. In fact, a lot of the limitations that we deal with now are still based on standards that were set by physical distribution. We are working hard to change some of these outdated practices, however, we always try to keep in mind and respect the fact that our labels are trusting us with their most valuable asset.
At the end of the day we are all here for the music, and we would love to see worldwide rights on all tracks. Until that is possible, we feel that keeping a more extensive label catalog brings us one step closer to reaching our goal. For the time being, we recommend looking for territory restricted tracks under the "ALL" search function. Sometimes the tracks will share rights with another label which is available in your region.
In the United States and UK buying a track from the site is just like buying a record from the record store. The same legal implications are in effect. However, certain regions have different restrictions regarding the legality of playing Digital Music files. We suggest you visit the website of your local publishing / mechanicals service to get a more detailed answer. We also recommend that you keep a copy of your order receipts with your music to prove that you have purchased your music legally.
The following links may be useful for finding additional information for your area:
If you only want to purchase a portion of the tracks in your order we recommend using your crate as a wishlist substitute.
You can accomplish this by following the steps below:
- Go into 'My Account'
- Click 'Edit Delivery Preferences'
- Select 'Instant Download'
- Click 'Submit'
- Click 'Check Out
- Once your crate summary is listed click the play icon next to the track you would like to purchase.
- Once the track begins playing click 'Buy' in the preview player. (This will start the download automatically)
- Remove the track from your crate
Burning a CD Using iTunes
Download iTunes
- Open iTunes (drag purchased music into iTunes library)
- Insert a blank disc
- File > new playlist
- Drag and drop files into the new playlist
- In the bottom right corner, press the button that says 'Burn Disc'.
Burning a CD in Windows
Another option is to use the default burning program within Explorer for Windows XP and Vista. This method is reasonably simple, but it isn't the best for audio CDs:
- Insert a blank, writable CD into the CD recorder
- Open 'My Computer'
- Double Click on your CD-RW Drive
- Copy/paste or drag your selected files into this window
- Click 'Write these files to CD' from the CD Writing Tasks window
- Fill in a CD Name (optional)
- Click 'Next'
- Click 'Make an Audio CD (for standard audio CD player)'
- Click 'Next'
- Click 'Start Burn'
Still can't find your solution? Click here to access our Knowledge Base or Ask our Support Team a Question 